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Extract from the General Conditions of Sale (“Terms and Conditions” page):

11. Right of withdrawal
    1. The Client who purchases goods as a consumer (i.e. for purposes unrelated to his/her entrepreneurial, commercial, or otherwise professional activity) has the right to withdraw from the Purchase Agreement, without indicating the reasons, within 14 days.
    2. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the last good.
    3. To exercise the right of withdrawal, the Customer is obliged to inform the Seller (Scatolificio Emmepi Srl, Via Ciambellana 1 - 50050 S. Ansano - Vinci (FI), Italy - s.emmepi@scatolificioemmepi.it) of his decision to withdraw from the Purchase Agreement through an explicit declaration (such as: letter sent by post, e-mail message).
    4. To meet the withdrawal deadline it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
    5. If the Customer withdraws from the Purchase Agreement, he/she will be reimbursed for all payments made to the Seller, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than less expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which the Seller will be informed by the Customer of the decision to withdraw from the Purchase Agreement. These refunds will be made using the same payment method used by the Customer for the initial payment, unless it is expressly agreed otherwise. The refund can be suspended until receipt of the goods or until the Customer demonstrates that he/she has returned the goods, if earlier.
    6. In the event that the right of withdrawal is exercised after the shipment of the Products, the direct costs of returning the Products will be charged to the Customer. The Customer is responsible only for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
    7. The Customer is required to return the Products to Scatolificio Emmepi Srl, Via Ciambellana 1 - 50050 S. Ansano - Vinci (FI), Italy, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from the Purchase Agreement. The term is respected if the Customer sends back the goods before the expiry of the 14 day period.
    8. The Customer will not be able to exercise the right of withdrawal in the case of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
12. Non-conformities of products and defective products
    1. The Products offered on the Site comply with national and european legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or the devices used for their display.
    2. In case of lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to immediate reimbursement for the Product, upon sending by e-mail photographs highlighting the damage or non-compliance of the Product.
    3. The Seller will send to the Customer an e-mail with the indication of the modality of refund which could take place; As an alternative to the refund, the Customer will have the opportunity to receive a discount on the next purchase of an amount greater than the value of the goods to be refunded, excluding any liability of the Seller, for any reason.
    4. The provisions on the legal guarantee of conformity of the goods provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) are reserved in any case.

© 2001-2025 Scatolificio Emmepi Srl. Capitale sociale € 65.000 I.V. Reg. Imprese Firenze 03452650488 - R.E.A. n. 360722 - VAT Nr: IT03452650488